Frequently Asked Questions
Everything you need to know about shopping with Earthquake Europe.
What is the standard shipping time for electronics within the EU?
We offer expedited shipping across Europe. Standard delivery typically takes 3-5 business days, while express options are available for delivery within 48 hours depending on your location.
Do your electronic products come with a warranty?
Yes, all electronics sold by Earthquake Europe are covered by a minimum 2-year manufacturer warranty in compliance with EU consumer protection laws.
What is your return policy for opened electronic goods?
You can return products within 14 days of receipt. However, for electronics, the items must be in their original packaging with all accessories included. A restocking fee may apply if the factory seal is broken.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.
Are your products compatible with European voltage standards?
Absolutely. All our devices are configured for 220-240V and come with either a Type C or Type G power plug, depending on your specific shipping region.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking link and a unique tracking number to monitor your parcel's progress in real-time.